Last updated: August 18, 2026
This Shipping Policy explains how Leatherent LLC processes and delivers orders placed through leatherent.com.
1. Shipping Charge
A flat shipping charge of $9.99 per order is applied at checkout. The charge is displayed before payment is submitted.
2. Processing and Delivery Time
Orders normally require 1–2 business days for processing, followed by an estimated 4–6 business days in transit. The total estimated delivery time is therefore 5–8 business days after an order is successfully placed. Business days exclude weekends and U.S. public holidays. Delivery dates are estimates and are not guaranteed.
3. Order Processing
Orders are reviewed before dispatch. We may contact you if payment, address, size, color, stock, or fraud-prevention verification is required. Orders are not shipped until payment is authorized and the order is accepted. Orders placed after business hours, on weekends, or on U.S. public holidays begin processing on the next business day.
4. Shipping Destinations
Available destinations are shown at checkout. If checkout does not accept an address, we currently cannot ship to that destination. Customers are responsible for entering a complete and accurate delivery address.
5. Carriers and Tracking
We use trackable delivery services that may include USPS, UPS, FedEx, or another suitable carrier. The carrier is selected according to destination, parcel size, and service availability. Once an order is dispatched, tracking details are sent to the email address provided at checkout. Tracking may take up to 48 hours to begin updating. If you have not received tracking within three business days after the expected processing period, contact us with your order number.
6. Address Changes
Contact us immediately if an address is incorrect. We cannot guarantee changes after processing or dispatch. Leatherent LLC is not responsible for delays or loss caused by an incorrect or incomplete customer-supplied address.
7. Delays
Carrier disruption, severe weather, customs, public holidays, high-volume periods, security checks, or events outside our reasonable control may cause delays. Contact us if tracking has not updated for an unusual period.
8. Delivery Issues
If a parcel appears lost, arrives damaged, or is marked delivered but cannot be located, email info@leatherent.com promptly with your order number and relevant photographs where applicable. We will review the issue and coordinate with the carrier. Please check the delivery address, household members, nearby safe places, and carrier notice before contacting us about a parcel marked delivered.
9. Customs and Import Charges
For international destinations, taxes, duties, brokerage, or import fees may be charged by local authorities or carriers. Unless expressly collected at checkout, these charges are the customer’s responsibility.
10. Customer Support
Support hours are Monday–Friday, 9:00 AM–5:00 PM Eastern Time, excluding U.S. public holidays. We aim to respond to email inquiries within one business day.
11. Contact
Leatherent LLC
170 Vineyard Rd, Edison, NJ 08817-4757, United States
+1 (732) 519-7402
info@leatherent.com