Last updated: August 18, 2026
We want customers to understand the return process before purchasing. This policy applies to orders placed through leatherent.com.
1. 14-Day Return Window
You may request a return within 14 calendar days of confirmed delivery. Contact us before sending anything back. Unauthorized returns may be refused.
2. Return Eligibility
To qualify, an item must be unworn, unused, unwashed, unaltered, free from odor, marks and damage, and returned with original tags, accessories and packaging. Trying an item on indoors for fit is acceptable if it remains in resalable condition.
3. Non-Returnable Items
Personalized, custom-made, altered, final-sale, gift-card, or hygiene-sensitive items are non-returnable unless defective, damaged, incorrect, or otherwise required by law. Items showing wear, misuse, unauthorized cleaning or customer-caused damage are not eligible.
4. How to Request a Return
- Email info@leatherent.com within 14 days of delivery.
- Include your order number, item name, reason for return, and photographs if the item is damaged, defective or incorrect.
- Wait for return authorization and instructions.
- Pack the approved item securely and retain proof of shipment.
5. Return Shipping
For change-of-mind, fit, color, or preference returns, the customer pays return shipping and remains responsible for the parcel until received. If Leatherent LLC confirms that an item was defective, damaged on arrival, or incorrect, Leatherent LLC will provide or reimburse reasonable return shipping according to the approved instructions.
6. Restocking Fee and Original Shipping Charge
Restocking fee: $0. Leatherent LLC does not charge a restocking fee for eligible returns.
The original $9.99 shipping charge is non-refundable for standard returns unless the item was confirmed defective, damaged, incorrect, or applicable law requires otherwise.
7. Inspection and Refunds
Returned items are inspected after receipt. Approved refunds are issued to the original payment method. Please allow up to 5–10 business days after approval for the payment provider or bank to post the refund. We may deduct loss in value caused by handling beyond what is reasonably necessary to inspect the item, where permitted by law.
8. Exchanges
Exchange availability depends on stock. Contact us for approval. If a requested size or color is unavailable, a refund may be offered after the original item passes inspection.
9. Damaged, Defective or Incorrect Items
Notify us within 48 hours of delivery whenever reasonably possible and include clear photographs of the item, packaging and shipping label. Do not wear, alter or repair the item before review. We will provide an appropriate remedy after verification.
10. Cancellations and Changes
Contact us as soon as possible. We will try to cancel or modify an order before processing, but cannot guarantee changes after preparation or dispatch. Dispatched orders must follow the return process.
11. Refused or Unclaimed Parcels
Carrier charges or return costs caused by refusal, failure to collect, or an incorrect address may be deducted from any refund where permitted.
12. Customer Support
Support hours are Monday–Friday, 9:00 AM–5:00 PM Eastern Time, excluding U.S. public holidays. We aim to respond to email inquiries within one business day.
13. Contact
Leatherent LLC
170 Vineyard Rd, Edison, NJ 08817-4757, United States
+1 (732) 519-7402
info@leatherent.com